Statut actuel
Agent-Memo.AI est actuellement gratuit pendant la phase de test bêta.
Aucun paiement n'est requis. Cette politique de remboursement s'appliquera une fois les plans payants introduits.
Futurs plans payants
When we introduce paid subscription plans, the following refund policy will apply:
1. Garantie de remboursement de 7 jours
- All new subscriptions include a 7-day money-back guarantee
- If you're not satisfied within the first 7 days, request a full refund
- No questions asked for first-time subscribers
- Refunds will be processed within 5-7 business days
2. Éligibilité aux remboursements
Refunds are available in the following cases:
- Within 7 days of initial subscription purchase
- Service outage exceeding 72 consecutive hours
- Billing errors or duplicate charges
- Cancellation before renewal (pro-rated refund may apply)
3. Cas non remboursables
Refunds will NOT be provided for:
- Subscriptions older than 7 days (except for service outages)
- Account termination due to Terms of Service violations
- Change of mind after the 7-day period
- Unused subscription time (except for billing errors)
- Third-party service fees (payment processing fees)
4. Comment demander un remboursement
To request a refund:
- Send an email to [email protected]
- Include your account email and reason for refund request
- We will review your request within 2 business days
- Approved refunds are processed within 5-7 business days
5. Annulation de l'abonnement
- You can cancel your subscription at any time from your dashboard
- Cancellation takes effect at the end of the current billing period
- No refund for the remaining days in the current period (except within 7-day window)
- You retain access to paid features until the end of the billing cycle
6. Remboursements au prorata
In exceptional circumstances (such as extended service outages or severe service degradation), we may offer pro-rated refunds for the affected period. These are handled on a case-by-case basis.
7. Méthode de remboursement et frais de traitement
Refunds will be issued to the original payment method:
- Credit/debit card refunds: 5-7 business days
- PayPal refunds: 3-5 business days
- Bank transfer refunds: 7-10 business days
Processing times may vary depending on your bank or payment provider.
Frais de traitement des paiements
Payment processors charge fees (typically 3-5%) when you make a payment. These fees are charged by the payment processor, not by us. Refunds are calculated as the amount we received minus the non-refundable processing fee.
Example: If you paid $19.00, the processing fee is approximately $0.85 (4.5%). Your refund would be $18.15.
8. Politique d'utilisation équitable
We reserve the right to deny refunds in cases of suspected abuse, such as:
- Multiple refund requests from the same user
- Excessive data export before refund request
- Evidence of fraudulent activity
9. Modifications de cette politique
We may update this Refund Policy from time to time. Existing subscribers will be notified of material changes at least 30 days in advance.
10. Nous contacter
If you have questions about refunds or billing:
[email protected]
We typically respond within 24 hours during business days.
This refund policy demonstrates our commitment to customer satisfaction. We want you to feel confident trying Agent-Memo.AI risk-free.